Can Financial Institutions Make Meaningful “People-to-People” Connections Through Digital Channels?

Can Financial Institutions Make Meaningful “People-to-People” Connections Through Digital Channels?

Everyone video chats these days. Is it just trendy and timely, but will it transform financial services? Access Softek’s Video Chat humanizes the customer experience, with access to live experts, digital signatures and call back functionality. Here’s how.

Access Softek Research Finds Growth Opportunity for Financial Institutions via Video Chat Capabilities

Access Softek Research Finds Growth Opportunity for Financial Institutions via Video Chat Capabilities

Berkeley, Calif., May 19, 2021 – The research arm of Access Softek, an omnichannel digital banking provider, recently surveyed 500 consumers about their preferences on using video chat to communicate. The full research report can be accessed here.

 

How Video Chat Helps Wings Financial Better Connect with Members

How Video Chat Helps Wings Financial Better Connect with Members

Mike Lawson at CUbroadcast invited Ruth Gruenwald, Mortgage Servicing Manager at Wings Financial Credit Union, and Chris Doner, CEO of Access Softek, to discuss how Access Softek's Video Chat technology works, how it will be used by Wings Financial, and how it separates itself from other video platforms. Download the recording and listen in.

Wings Financial CU Selects Access Softek’s Video Chat to Add Personal Element to Digital Interactions

Wings Financial CU Selects Access Softek’s Video Chat to Add Personal Element to Digital Interactions

Berkeley, Calif., January 13, 2021 – Apple Valley, Minn.-based Wings Financial Credit Union ($6.5 billion in assets) will now offer Access Softek’s Video Chat to its members to provide a more personal touch to digital interactions.