News - Access Softek | Conversational Banking

Access Softek and ENACOMM Sign Referral Deal

Berkeley, Calif., July 27, 2021 – Access Softek, an omnichannel digital banking provider, recently announced a referral agreement with ENACOMM, a fintech enablement company that empowers banks, credit unions and credit card companies with affordable, data-driven solutions for improving the customer experience (CX), fighting financial fraud, and increasing operational efficiency.

Innovations, Customer Success, Press Release, Biometrics, Online Banking, Mobile Banking, Conversational Banking

Great Lakes Credit Union Expands Relationship with Access Softek to Add Biometric Authentication, Online Banking and Conversational Banking

Berkeley, Calif., July 20, 2021 – Access Softek, an omnichannel digital banking provider, announced that long-time mobile banking client, Great Lakes Credit Union (GLCU), has expanded its relationship with Access Softek to add new digital banking capabilities.

Innovations, Customer Success, Biometrics, Online Banking, Conversational Banking

Can Financial Institutions Make Meaningful “People-to-People” Connections Through Digital Channels?

Everyone video chats these days. Is it just trendy and timely, but will it transform financial services? Access Softek’s Video Chat humanizes the customer experience, with access to live experts, digital signatures and call back functionality. Here’s how.

Innovations, Customer Success, Conversational Banking

Access Softek Research Finds Growth Opportunity for Financial Institutions via Video Chat Capabilities

Berkeley, Calif., May 19, 2021 – The research arm of Access Softek, an omnichannel digital banking provider, recently surveyed 500 consumers about their preferences on using video chat to communicate. The full research report can be accessed here.

Innovations, Press Release, Conversational Banking

Commonwealth One Federal Credit Union Selects Access Softek for Security and Digital Banking Solutions

Berkeley, Calif., April 27, 2021 - Access Softek, an omnichannel digital banking enterprise solution provider, announced that CommonWealth One Federal Credit Union has signed on for an array of its digital banking products.

Partners, Press Release, Biometrics, Online Banking, Fraud Control, Conversational Banking

How Video Chat Helps Wings Financial Better Connect with Members

Mike Lawson at CUbroadcast invited Ruth Gruenwald, Mortgage Servicing Manager at Wings Financial Credit Union, and Chris Doner, CEO of Access Softek, to discuss how Access Softek's Video Chat technology works, how it will be used by Wings Financial, and how it separates itself from other video platforms. Download the recording and listen in.

Press Release, Conversational Banking

Access Softek Adds AI-Enabled Agent Advisor to Live Chat Solution

Berkeley, Calif., February 23, 2021 – Access Softek, Inc., an omnichannel digital banking platform provider, announced the launch of Agent Advisor, the latest feature of its Live Chat solution.

Press Release, Conversational Banking

Wings Financial CU Selects Access Softek’s Video Chat to Add Personal Element to Digital Interactions

Berkeley, Calif., January 13, 2021 – Apple Valley, Minn.-based Wings Financial Credit Union ($6.5 billion in assets) will now offer Access Softek’s Video Chat to its members to provide a more personal touch to digital interactions.

Partners, Press Release, Conversational Banking

First Service Credit Union Goes Live with Array of Access Softek Digital Banking Products to Improve Digital Experience

Berkeley, Calif., November 30, 2020 – In keeping with its mission of providing financial services that enhance members’ lives, Houston-based First Service Credit Union ($793 million in assets) selected and implemented omnichannel digital banking platform provider Access Softek’s suite of digital banking solutions. The solution suite aims to bring the next generation digital banking services to the credit union’s 66,000 members.

Customer Success, Press Release, EasyVest, Biometrics, Online Banking, Conversational Banking