The Biometrics Revolution

The Biometrics Revolution

In the modern marketplace,  high consumer satisfaction means less churn, longer lifetime, lower acquisition costs, and higher growth of related services. But in 2019, community-based FIs (especially credit unions) lost their lead advantage in consumer satisfaction. According to a 2019 ACSI report, the single most contributing factor in the decline is contact center satisfaction, which slumped 5% from the previous year in 2018. ACSI notes "Members feel contact centers are much less efficient.”

Growth vs. profitability: the secret to stable partnerships in unstable times

Growth vs. profitability: the secret to stable partnerships in unstable times

I remember reading Geoffrey Moore’s Crossing the Chasm early in my career in the technology industry and thinking that it was the gospel of building a successful technology company. Find a beachhead, build on small successes, continue to grow profitably, and then cross the chasm (while still remaining profitable). An entire class of companies went public in the early 1990s on this formula, including Powersoft, where I spent a couple of great years before departing for business school.  

Access Softek Sees Record Usage

Access Softek Sees Record Usage

Access Softek and its clients saw our highest usage in history this week, as Economic Impact Payments due to the COVID-19 pandemic began to roll out across the country.

COVID-19: Suddenly the Digital Transformation Shifts into High Gear

COVID-19: Suddenly the Digital Transformation Shifts into High Gear

For decades, we've been moving to a digital-first world. Financial institutions have been adopting online and mobile technologies as the most efficient and effective channel for interacting with customers. But our industry's "bricks to clicks" transition, however inevitable it has seemed, has been slow and steady – until now.

Access Softek Awarded “Best of Show” for Biometric Authentication at CUNA GAC

Access Softek Awarded “Best of Show” for Biometric Authentication at CUNA GAC

We are proud to announce that we have won CUNA Technology Council’s Best of Show Award for our Biometric Authentication Manager. We've been invited to advance to the Speed Rounds in Las Vegas, Nevada at the CUNA Technology Council Conference, September 30-October 3.

It’s A Wrap: Money 20/20 Through A Credit Union Industry Lens

It’s A Wrap: Money 20/20 Through A Credit Union Industry Lens

Financial tech trade show had big focus on increasing access to credit, both in rating risk and making lending fast and convenient. Think of a verb or noun that might connote money or movement — Stash, Divvy, Chain — and you might have seen it as a startup’s name at Money 20/20 this week.

“I worry that credit unions are the bookstores of 20 years ago, about the time Amazon did its IPO. Marketplace lenders have bett...

Prevent Choice Overload in Digital Account Opening Or Lose Business

Prevent Choice Overload in Digital Account Opening Or Lose Business

By Evan Barale, Senior Product Manager at Access Softek. Originally published at The Financial Brand, June 6, 2019.

The conventional wisdom holds that giving someone more options means their choices are better.

But are their choices really better? Or just hopelessly complicated?

If you don't reduce overwhelming choice, consumers bail out. Here are ways to reduce abandonment of mobile and online applications...