Commonwealth One Federal Credit Union Selects Access Softek for Security and Digital Banking Solutions

Commonwealth One Federal Credit Union Selects Access Softek for Security and Digital Banking Solutions

 

Berkeley, Calif., April 27, 2021 - Access Softek, an omnichannel digital banking enterprise solution provider, announced that CommonWealth One Federal Credit Union has signed on for an array of its digital banking products.

The Future of Customer Authentication is Mobile Device Biometrics

The Future of Customer Authentication is Mobile Device Biometrics

by Chris Doner, founder and CEO of Access Softek

 

Today’s customers are often digital-first, or at least “digital-primary,” which has conditioned their behavior in the physical world. The expectation is a digital-like experience that is low in friction, requiring little-to-no manual input. So why are most financial institutions not meeting their customers where they are?

Access Softek Survey: Financial Institutions Need Universal Mobile Biometrics to Modernize the User Experience

Access Softek Survey: Financial Institutions Need Universal Mobile Biometrics to Modernize the User Experience

Berkeley, Calif., March 9, 2021 – Access Softek, Inc., an omnichannel digital banking platform provider, released a survey outlining consumers’ interest in biometric authentication methods.

First Service Credit Union Goes Live with Array of Access Softek Digital Banking Products to Improve Digital Experience

First Service Credit Union Goes Live with Array of Access Softek Digital Banking Products to Improve Digital Experience

Berkeley, Calif., November 30, 2020 – In keeping with its mission of providing financial services that enhance members’ lives, Houston-based First Service Credit Union ($793 million in assets) selected and implemented omnichannel digital banking platform provider Access Softek’s suite of digital banking solutions. The solution suite aims to bring the next generation digital banking services to the credit union’s 66,000 members.

The Biometrics Revolution

The Biometrics Revolution

In the modern marketplace,  high consumer satisfaction means less churn, longer lifetime, lower acquisition costs, and higher growth of related services. But in 2019, community-based FIs (especially credit unions) lost their lead advantage in consumer satisfaction. According to a 2019 ACSI report, the single most contributing factor in the decline is contact center satisfaction, which slumped 5% from the previous year in 2018. ACSI notes "Members feel contact centers are much less efficient.”

Access Softek Awarded “Best of Show” for Biometric Authentication at CUNA GAC

Access Softek Awarded “Best of Show” for Biometric Authentication at CUNA GAC

We are proud to announce that we have won CUNA Technology Council’s Best of Show Award for our Biometric Authentication Manager. We've been invited to advance to the Speed Rounds in Las Vegas, Nevada at the CUNA Technology Council Conference, September 30-October 3.