The Biometrics Revolution

The Biometrics Revolution

In the modern marketplace,  high consumer satisfaction means less churn, longer lifetime, lower acquisition costs, and higher growth of related services. But in 2019, community-based FIs (especially credit unions) lost their lead advantage in consumer satisfaction. According to a 2019 ACSI report, the single most contributing factor in the decline is contact center satisfaction, which slumped 5% from the previous year in 2018. ACSI notes "Members feel contact centers are much less efficient.”

Access Softek Awarded “Best of Show” for Biometric Authentication at CUNA GAC

Access Softek Awarded “Best of Show” for Biometric Authentication at CUNA GAC

We are proud to announce that we have won CUNA Technology Council’s Best of Show Award for our Biometric Authentication Manager. We've been invited to advance to the Speed Rounds in Las Vegas, Nevada at the CUNA Technology Council Conference, September 30-October 3.