One in Five CU Members Anticipates Fewer Branch Visits Post-COVID

Berkeley, Calif., August 5, 2020 – Access Softek, Inc., a digital banking platform provider, surveyed more than 500 credit union members to better understand how the COVID-19 pandemic has affected their behavior toward and interactions with their credit union. The survey, conducted by Google Surveys between July 9, 2020 and July 13, 2020, found that more than 20% of members believe their visits to the branch will permanently decrease after the pandemic.

Corporate One FCU Offers Access Softek’s EasyVest Robo-Advisor

Berkeley, Calif., July 30, 2020 – Through a new partnership and exclusive corporate credit union agreement, Corporate One Federal Credit Union will offer Access Softek’s EasyVest, a robo-advisor investment solution that seamlessly integrates with any credit union’s online and mobile banking platform, to credit unions nationwide. 

Survey: 60% of Credit Union Members’ Children Choose to Bank at a Different Institution

Berkeley, Calif., June 16, 2020 – Access Softek, Inc., an online and mobile banking software provider, surveyed more than 500 credit union members over the age of 65 that have adult children in order to understand how credit union membership changes generationally and the role family plays in that change. 

Community Financial Credit Union Selects Access Softek’s Orpheus Online Banking Platform

Berkeley, Calif., June 18, 2020 – In order to bring members a seamless user experience across all online and mobile banking channels, Plymouth, Mich.-based Community Financial Credit Union has added Access Softek’s Orpheus online banking platform. 

The Biometrics Revolution

In the modern marketplace,  high consumer satisfaction means less churn, longer lifetime, lower acquisition costs, and higher growth of related services. But in 2019, community-based FIs (especially credit unions) lost their lead advantage in consumer satisfaction. According to a 2019 ACSI report, the single most contributing factor in the decline is contact center satisfaction, which slumped 5% from the previous year in 2018. ACSI notes "Members feel contact centers are much less efficient.”

DriveWealth, Access Softek Bring Stock Investing to CUs and Banks

Today we are announcing an exciting new partnership with DriveWealth, LLC, a U.S. based leader in global digital trading technology. Through the partnership, DriveWealth will integrate with our new investing app, EasyVest™, which will be distributed via banks and credit unions, and will provide trade execution, clearing, settlement and custody services for the transactions.

Access Softek launches EasyVest

Growth vs. profitability: the secret to stable partnerships in unstable times

I remember reading Geoffrey Moore’s Crossing the Chasm early in my career in the technology industry and thinking that it was the gospel of building a successful technology company. Find a beachhead, build on small successes, continue to grow profitably, and then cross the chasm (while still remaining profitable). An entire class of companies went public in the early 1990s on this formula, including Powersoft, where I spent a couple of great years before departing for business school.  

Access Softek Sees Record Usage

Access Softek and its clients saw our highest usage in history this week, as Economic Impact Payments due to the COVID-19 pandemic began to roll out across the country.

COVID-19: Suddenly the Digital Transformation Shifts into High Gear

For decades, we've been moving to a digital-first world. Financial institutions have been adopting online and mobile technologies as the most efficient and effective channel for interacting with customers. But our industry's "bricks to clicks" transition, however inevitable it has seemed, has been slow and steady – until now.