Innovation wins again
We are proud to announce that we have won CUNA Technology Council’s Best of Show Award for our Biometric Call Center Authentication Manager. We've been invited to advance to the Speed Rounds in Las Vegas, Nevada at the CUNA Technology Council Conference, September 30-October 3.
Presented at the 2020 CUNA Governmental Affairs Conference (GAC) held this week in Washington, D.C., this prestigious award was judged on the product’s ability to be integrated across any core processing system and presented to the exhibitor that demonstrated a commitment to delivering technology that will further the growth of products and services in the credit union marketplace.
View press release here.
What is Biometric Call Center Authentication?
To speed up the process of verifying a member’s identity during customer support, financial institution support staff can now trigger biometric (e.g. fingerprint) authentication on a member’s mobile app.
Access Softek’s Biometric Call Center Authentication Manager provides a higher level of member security, thereby protecting both the credit union and their members. And for once, tighter security does not mean more hoops for members to jump through - biometric call center authentication takes friction out of the identity verification experience, as member on-hold/wait times are significantly shortened.
How can I get Biometric Call Center Authentication?
If you are already an online banking customer of ours, just give your Account Manager a call to set you up with pricing. If you are not yet part of the Access Softek family, drop us a chat in our live chat feature to let us know of your interest, or fill out our Request Demo form. We will be happy to provide more information on how Biometric Call Center Authentication can improve your member and support staff experience.